Go Blue Florida Customer Satisfaction

bcbsAccording to a company press release, Blue Cross and Blue Shield of Florida has received an award for their high customer satisfaction.  In “Blue Cross and Blue Shield of Florida Awarded Prestigious J.D. Power and Associates Award,” we learn that the company has received this award for the third time.  They have received the award for “Highest Member Satisfaction among Commercial Health Plans in Florida.”  Go Blue Florida is just one of the plans Blue Cross and Blue Shield offers Florida residents.  Their customer service skills reach across their entire network of plans.

The 2011 National Health Insurance Plan Study from J.D. Power and Associates polled health insurance members in 17 regions throughout the United States.  They were asked to compare health insurance plans from 2010 on a number of factors regarding their overall experience.  The seven main factors companies were judged upon are the approval process, processing of claims, their coverage and benefits, customer service, information availability and communication skills, provider choice, and their statements.  Blue Cross and Blue Shield of Florida is pleased that the commitment to their members shows and they plan to use the survey information to improve their customer service even further.

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